1. Return Eligibility

At LidaVel, we want you to be satisfied with your purchase. If you’re not completely happy with your order, you may be eligible for a return or refund. To be eligible for a return or refund, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The item must be returned within 30 days from the date of delivery.
• Some items, such as personalized or perishable goods, may not be eligible for return. Please refer to the product description for specific return eligibility.

2. Initiating a Return

To initiate a return, please follow these steps:

• Contact our customer support team at contact@lidavel.com within 30 days of receiving your order.
• Provide your order number, item(s) you wish to return, and a brief reason for the return.
• Our customer support team will provide you with instructions on how to proceed with the return.

3. Return Shipping

Unless the return is due to an error on our part (such as receiving a damaged or incorrect item), the cost of return shipping will be your responsibility. We recommend using a trackable shipping service to ensure your return is received.

4. Refunds

Refunds are processed under the following conditions:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed to your original method of payment within 14 business days.
• Shipping fees (if applicable) are non-refundable.

5. Exchanges

If you received a damaged or defective item and would like an exchange, we will replace it with a new one. Exchanges are subject to availability. If you need to exchange an item, please contact our customer support team for assistance.

6. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

• Personalized or custom-made products.
• Perishable goods.
• Intimate or sanitary products.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order. We will provide instructions on returning the item and arranging a replacement or refund.

8. Change of Mind Returns

If you simply change your mind about a purchase, we may offer store credit or exchange under specific circumstances. Contact our customer support team for more information.

9. Contact Us

If you have any questions or concerns about our Refunds and Return Policy, please contact us at contact@lidavel.com.