FAQs
Discover the revolutionary way to enjoy your favorite smoking and vaping products with The Box by LidaVel. Our innovative device ensures a smooth, cool experience every time, enhancing flavor and comfort.
Take a look at some of the FAQs we’ve gotten about The Box
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Getting Started and Setting up
Find answers to your questions about using and maintaining The Box for the best experience.
How do I set up The Box for the first time?
To set up The Box, connect it to a power source, attach the hose system with desired attachments, add no more than 1.5fl oz of water into downstem if desired, and attach your bowl, nail or other preferred heating element into the downstem. Turn it on and wait a few minutes for it to reach its optimal temperature.
Can I use The Box with different types of cannabis products?
Yes, The Box can work with any consumables that can use the 14mm or 10mm taper mechanisms including cannabis flower and concentrates. The Box is also great for hookah using an add on hookah adapter and whatever devices you like to use that produce your smoke or vapor.
What is the best way to clean The Box?
Regular cleaning is essential for maintaining The Box. Use isopropyl alcohol wipes or dipped cotton swabs to clean the inside of the Box once its window cover is open, and soak the stem along with glass adapters in alcohol then rinse with water and dry (drying is can be made faster using air blowers like the TSB). Use hose corks and isopropyl alcohol to clean hoses, adapters, and handles.
Compatibility with Other Devices
Explore how The Box integrates seamlessly with various smoking accessories and devices.
Can I use my existing glass rig with The Box?
Yes, The Box is compatible with any glass rig or waterpipe that has a 14mm female joint. For rigs that are 10mm, simply attach the included 10mm/14mm Glass Converter to allow for the hose to fit. The Box can also be used with third party glass accessories that connect directly into the output of The Box. Check out @blazingopals on Instagram and their Etsy page to see some 3rd party glass accessories.
Is The Box compatible with electronic rigs?
Absolutely! The Box can be connected to a wide variety of vaporizers including but not limited to the Puffco Peak, the Dr. Dabber Switch 2, and the Volcano by Storz & Bickel. For products like the Volcano, the included hose kits that come with The Box will allow you to seamlessly connect the two devices. However, for other products like the Puffco Peak, purchasing a 3rd party hose/whip might be required.
Can I use different bowl pieces with The Box?
Yes, The Box supports any 14mm male bowl piece, allowing you to customize your sessions with ease.
Does The Box work with hookah bowls?
Yes, with the optional hookah bowl adapter, you can enjoy a hookah experience using The Box.
Maintenance and Care
Discover how to maintain The Box for optimal performance and longevity.
How do I clean The Box?
Regular cleaning is essential for maintaining The Box. Use isopropyl alcohol wipes or dipped cotton swabs to clean the inside of the Box once its window cover is open, and soak the stem along with glass adapters in alcohol then rinse with water and dry (drying is can be made faster using air blowers like the TSB). Use hose corks and isopropyl alcohol to clean hoses, adapters, and handles.
What is the best way to store The Box?
Keep it packed up in case or leave on display on a tabletop/counter. For added discretion, the cleaning corks can be left inside the output hole of handle and inside the downstem to help contain the smell from your consumables that were used inside the system.
How often should I replace parts?
Hoses should be replaced regularly every few months or even sooner depending on usage and sensitivities to cleanliness and flavor contamination. Gaskets should be replaced as needed, wiping them down during cleaning is good but DO NOT soak the Gaskets or they will no longer work. Glass accessories and power cord really only need to be replaced if you break them by accident. All water leak and electronic issues with The Box are completely covered under the 5 year service warranty.
Warranty and Service Information
What is the warranty period for The Box?
All water leak and electronic issues with The Box are completely covered under LidaVel’s 5 year service warranty. Accessories for the Box are not covered by this warranty.
How do I claim warranty service?
Contact LidaVel customer support at contact@lidavel.com with your purchase details to initiate a warranty claim. Our team will guide you through the process.
Are there service options available after the warranty expires?
Yes, we offer post-warranty service options to ensure your Box remains in top condition. Contact us for more details.
Can I purchase extended warranty coverage?
Currently, we do not offer extended warranties. However, our standard warranty provides robust coverage for the first five years.
What does the warranty cover?
The warranty covers all parts and labor for repairs due to manufacturing defects. It does not cover damage from misuse or unauthorized modifications. Modifying or attempting to change the electronics in any way will void your warranty.
Is there a return policy for The Box?
No, we do not offer returns or refunds on The Box. Please refer to our return policy page for more details.
How can I get replacement parts for The Box?
Replacement parts such as the hookah hose and glass adapter are available for purchase on our website.
Does the warranty cover accidental damage?
No, the warranty does not cover accidental damage. We recommend handling The Box with care to avoid such issues.
Can I repair The Box myself?
We advise against self-repairs as they may void the warrantyand more often than not customer attempts to fix or modify the product make it more expensive to fix. Please contact our support team at contact@lidavel.com for any repair needs.
Discover the Ultimate Smoking Experience
Elevate your sessions with The Box, the revolutionary device that transforms your smoking experience. Dive into unparalleled comfort and flavor with every hit. Ready to explore more? Click below to learn about our innovative features and make The Box yours today!