FAQs
Discover the revolutionary way to enjoy your favorite cannabis products with The Box by LidaVel. Our innovative device ensures a smooth, cool experience every time, enhancing flavor and comfort.
Take a look at some of the FAQs we’ve gotten about The Box
Explore Our FAQ Categories
Getting Started and Setting up
Find answers to your questions about using and maintaining The Box for the best experience.
How do I set up The Box for the first time?
To set up The Box, connect it to a power source, fill the water basin to the recommended level, and attach your preferred bowl or nail. Turn it on and wait a few minutes for it to reach optimal temperature.
Can I use The Box with different types of cannabis products?
Yes, The Box is versatile and can be used with cannabis flower, concentrates, and even hookah products. Simply adjust the attachments as needed for your preferred product.
What is the best way to clean The Box?
Regular cleaning is essential for maintaining The Box. Use the cleaning tool provided to remove residue from the downstem and other parts. Rinse with warm water and let it dry completely before next use.
Compatibility with Other Devices
Explore how The Box integrates seamlessly with various smoking accessories and devices.
Can I use my existing glass rig with The Box?
Yes, The Box is compatible with any glass rig that has a 14mm female joint. Simply use the included adapter for a perfect fit.
Is The Box compatible with electronic rigs?
Absolutely! The Box can be connected to e-rigs like the Puffco Peak using a hose adapter, enhancing your vaping experience.
Can I use different bowl pieces with The Box?
Yes, The Box supports any 14mm male bowl piece, allowing you to customize your sessions with ease.
Does The Box work with hookah bowls?
Yes, with the optional hookah bowl adapter, you can enjoy a hookah experience using The Box.
Maintenance and Care
Discover how to maintain The Box for optimal performance and longevity.
How do I clean The Box?
Regular cleaning is recommended. Use the provided cleaning tool and corks to ensure all parts are free from residue.
What is the best way to store The Box?
Store The Box in its smell-proof case to keep it discreet and protected when not in use.
How often should I replace parts?
Replacement parts are available for purchase. We recommend checking components every few months and replacing as needed to maintain performance.
Warranty and Service Information
What is the warranty period for The Box?
The Box comes with a comprehensive 5-year warranty, covering repairs and service for any manufacturing defects.
How do I claim warranty service?
Contact LidaVel customer support with your purchase details to initiate a warranty claim. Our team will guide you through the process.
Are there service options available after the warranty expires?
Yes, we offer post-warranty service options to ensure your Box remains in top condition. Contact us for more details.
Can I purchase extended warranty coverage?
Currently, we do not offer extended warranties. However, our standard warranty provides robust coverage for the first five years.
What does the warranty cover?
The warranty covers all parts and labor for repairs due to manufacturing defects. It does not cover damage from misuse or unauthorized modifications.
Is there a return policy for The Box?
No, we do not offer returns or refunds on The Box. Please refer to our return policy page for more details.
How can I get replacement parts for The Box?
Replacement parts such as the hookah hose and glass adapter are available for purchase on our website.
Does the warranty cover accidental damage?
No, the warranty does not cover accidental damage. We recommend handling The Box with care to avoid such issues.
Can I repair The Box myself?
We advise against self-repairs as they may void the warranty. Please contact our support team for any repair needs.
Discover the Ultimate Smoking Experience
Elevate your sessions with The Box, the revolutionary device that transforms your smoking experience. Dive into unparalleled comfort and flavor with every hit. Ready to explore more? Click below to learn about our innovative features and make The Box yours today!