Refund & Return Policy
1.) NO RETURNS OR REFUNDS OFFERED
5 YEAR WARRANTY COVERS REPLACEMENT AND REPAIR COSTS FOR ELECTRONICS, MECHANICAL OR AESTHETIC DEFECTS UPON INITIAL RECEPTION. WARRANTY REPAIRS REQUIRE CUSTOMERS TO COVER SHIPPING TO LIDAVEL AND LIDAVEL TO COVER RETURN SHIPPING ALONG WITH ALL REPAIR COSTS. FOR DEFECTIVE UPON INITIAL RECEPTION LIDAVEL WILL COVER ALL SHIPPING AND REPLACEMENT COSTS. ALL REPAIRS AND REPLACEMENTS SUBJECT TO STOCK AVAILABILITY AND MAY BE SUBJECT TO DELAY.
2.) Exchanges
We do not offer exchanges under any circumstances.
3.) Non-Refundable Items
All items sold by LidaVel are final sale. Nothing is eligible for refund.
4.) Damaged or Defective on Arrival Goods
If you receive a damaged item or one that is defective on arrival, please contact us within 30 days of receiving your order. We will provide instructions on returning the item and arranging a replacement or refund.
5.) Change of Mind Returns
We do not offer change of mind returns under any circumstances.
6.) Contact Us
If you have any questions or concerns about our Refunds and Return Policy, please contact us at contact@lidavelnew.wpengine.com.